Putting Customers First

Whether we are focused on social or traditional media, one of the most important things I tell my students (and which I shared last week at the San Diego Social Media Breakfast) is to listen to customers before doing anything. Sometimes, we all need to take a step back and hear what our customers are telling us, and each other, before proceeding.

I will help you, my readers, do that over this next week. I am blogging at the NACCM Customers 1st Conference, being held at the Disneyland Resort in Anaheim, CA. You can follow me via Twitter, my blog Customers Rock!, or on the Customers 1st blog. I will be attending both the conference as well as the "outside the walls" sessions which take place in the Disney theme parks. One of the sessions focuses on creating the "next generation customer experience" for consumers who are spending a lot of time on social networks and with social media. Stay tuned!

I will also be spending time with some of the guest speakers in one-on-one interviews, so let me know if you have any questions for any of them. You can find the list of speakers here.

Come follow me around the Magic Kingdom this week and learn about putting customers first!