Here we are for another summer quarter of Marketing via New Media at UCSD Extension. I am so excited to have this group of students. Each session brings new faces, new questions, and new case studies to review. So much has changed since I first started teaching this class.
My very first quarter teaching this class, 3 summers ago, I asked the class how many were on Twitter. No hands went up. How many on Facebook? About 50% of the hands went up. How many blogging? One. How many on MySpace. A handful. How about last week, the first class of the new quarter?
How many students were on Twitter - about 60%
How many on Facebook? I think just about all hands went up (one or two may not have)
How many blogging? A handful
How many on MySpace? No one was willing to admit this!
Times certainly have changed - from a technology perspective. However, this class does not focus on just technology. We look at the strategy of building customer relationships via social media. That strategy does not change! This is one of the main reasons that I use Groundswell by Charlene Li and Josh Bernoff as my course textbook. It has a solid footing in the strategy of social media - not just the cool, new technologies.
I am also using Crush It! by Gary Vaynerchuk as a course textbook. Gary has a definite passion for customer relationships, and I want my students to experience that passion. Gary will be a guest lecturer via Skype our last week of class; get ready for some thunder!
that group of social media users who rate and review other sites. A company who has customers that are willing to rate and review should most likely embrace those customers and enable them to share their thoughts and ideas on the corporate site/blog. Even if the ratings and reviews are not all good, there is an opportunity to open up a dialogue with customers, right on the site, to look into and address any concerns. Being willing to be open, transparent, and honest is a key to social media success.
Overcoming loss
11 years ago
